Knowledge Hub
Welcome to the ZOIS Video Learning Hub
Here you will find a comprehensive series of educational videos designed to explore the Zero Outage Industry Standard (ZOIS). Our explainer videos delve into the core pillars of the standard, covering architecture, people, processes, platforms, and security.
Rather than focusing solely on theoretical concepts, we feature insights directly from professionals who actively work with the standard. These industry practitioners explain how ZOIS principles are practically applied to everyday working environments to help organisations build highly reliable IT operations.
Certification Videos
Overview of Zero Outage Philosophy
In this video, Stephan Kasulke from Capgemini provides a comprehensive overview of the Zero Outage philosophy. He breaks down the “3P principle” and outlines the core aims and focus of the Zero Outage value system. He also discusses the crucial role managers play in the successful integration of Zero Outage into an organisation.
Addressing Human Error in IT
In this video, Klaus Reile from NetApp addresses the critical reality that human error is responsible for the majority of IT outages. He explains the specific approach the Zero Outage Industry Standard (ZOIS) takes to address this challenge. Klaus provides a deep dive into the ZOIS Competency Model, covering how the model is built and the vital importance of interpersonal skills alongside technical ability.
Four Phases of the Zero Outage Value Map
In this video, Anna-Maria Lukina (Marketing Director at Exactpro) explains the four phases of the Zero Outage Value Map: Planning, Building, Delivering, and Running. She identifies high-impact events that can affect all layers of an implementation and details the ZOIS approach to layered defence.
Goals of Platforms Workstream
In this video, Iosif Itkin from Exactpro defines the main goals of the Platforms Workstream. He explains the importance of clear boundaries in Zero Outage implementation and details why network redundancy is critical. He also shares ZOIS recommendations for avoiding high-impact events that can disrupt all layers of an organisation’s technical architecture.
Preparing Platforms for Zero Outage
In this video, Sascha Spengler from Hitachi Vantara outlines how to prepare a platform for Zero Outage integration in terms of standards, performance, and availability. He identifies common causes of platform failure, discusses architectural requirements, and explains the reasons for hardware updates. Sascha also covers the evaluation criteria for new software/hardware releases and the essential role of staging.
IT Security in a Zero Outage Environment
In this video, Thomas Hecht from Deutsche Telekom Cyber Security Austria discusses the role of IT security in a Zero Outage environment. He challenges common misconceptions about outsourcing, highlights the underestimated importance of the division of labour, and outlines key trends in cloud computing. Thomas explains the practical benefits of the security taxonomy.
Incident Management and Monitoring
In this video, Gregory Dias Marques from Itaú Unibanco outlines the fundamental principles of event monitoring and incident management in a Zero Outage environment. He identifies activities outside the scope of event notifications, discusses the purpose of proactive monitoring to prevent outages, and explains how to categorize critical alerts. Gregory also covers strategies for reducing monitoring noise and the primary objective of restoring normal service operations quickly.
Human Factors in Zero Outage
People are the backbone of every organisation and are its most valuable assets. However, they also pose a significant risk as they can be a potential point of failure. It is crucial to effectively enable and guide individuals working in Zero Outage (ZO) environments. In this webinar, Klaus Reile from NetApp and Michael Mayr from Hitachi Vantara present structured methods for approaching the human factor in a Zero Outage environment. We will explore strategies to ensure employees are well-prepared and equipped to thrive in a Zero Outage environment.
IT Service Security Management
We consider IT security as a quality that must actively be produced, and not just monitored. This short webinar provides a dozen tested and proven principles for defining and setting up a management system for organising, orchestrating, and optimising IT service security. Practical advice for business architects and security executives to systematically achieve a high level of IT service security in an industrialised IT service provisioning environment will be delivered by Eberhard von Faber.
Additional Webinars
- Test Strategy and Regulatory Frameworks in Financial Services by Iosif Itkin, co-CEO, and co-founder of Exactpro, returns to share his expert insights.
- OKR Methodology: Learn how Itaú Bank utilizes OKR for quality in general and for zero outage principles.
- Explore the integrative role of AI technologies in enhancing software testing processes in achieving Zero Outage environments.