News

Human-Centered Resilience: Strengthening People and Teams for Organizational Success

Resilience matters because it is more than a protective mechanism – it is a driver of success. Resilient employees enhance performance, innovation and stability. When we strengthen individuals, we strengthen the entire system. Drawing on insights from psychology, human-computer interaction and the social sciences, Quynh reframed resilience as more than just “bouncing back” or staying one step ahead of adversity.

Introducing AI into ZOIS Platforms stream

To understand where AI fits into the picture, we need to take a look at the foundation of the ZOIS layered model, which divides operations into three horizontal layers: Basic IT Infrastructure (data centers, cabling, storage, and computing capacity), IT Systems and Services (operating systems, infrastructure controllers, and services) and Business Applications (functionality supporting business operations).

Zero Outage in the Age of AI: Balancing Innovation and Reliability

In the world of IT, Zero Outage is more than just a technical goal—it’s a promise of reliability, or, expressed more emotionally, the fundamental expectation and confidence to trust blindly. Zero Outage stands for uninterrupted service, uncompromising availability, hermetically secured data, and the assurance that systems operate exactly as expected at all times and in all circumstances.

The Dark Side of AI – The Dark Side of Splendor

Artificial intelligence has transformed how we live, work, and communicate. But alongside its remarkable potential lies a darker truth—one that demands our attention, awareness and resilience. At the Zero Outage Executive Summit 2025 in Vienna, Austria Christoph Schacher, Chief Information Security Officer at Wienerberger AG, delivered a thought-provoking keynote addressing these challenges.

AI is the Future! How does this impact People?

At the annual Zero Outage Summit in Vienna, we presented actionable steps for companies to tackle workplace challenges using the Zero Outage approach. A key issue addressed was the lack of psychological safety, recommending that leaders foster a culture where employees can speak up without fear of blame. Encouraging open communication and recognizing transparency helps build a more resilient workforce.

Zero Outage compliance in Software Support Services

Software Support Services are generally technical support or software troubleshooting services delivered by different software providers. Support services may be delivered as long-term support contracts or incident-based support contracts. Depending on the nature of the reported issue, software support services may be delivered on-site or remote.

12 Principles for systematic IT Service Security

Management is a word often used in IT security. It means as much as “to do something, to take care of”. Everything is “managed”. Vulnerabilities, software updates, security incidents, identities, etc. There are detailed norms, standards, and descriptions of best practices on this. But little is said about management in the sense of organizing, orchestrating, and aligning IT security with business objectives.